Norwich Union 'worst car insurance provider'
June 22, 2007
Norwich Union was named as the UK’s worst car insurance company in a poll of 30,000 drivers.
The UK’s largest insurer was given the lowest rating in a survey for Auto Express motoring magazine and came last on a list of 45.
Readers were asked to give car insurance providers a percentage score which took into account communication, helpfulness, value an overall performance.
Norwich Union was given a 72.13 per cent score but sister organisation, the RAC moved up to tenth on the list with a 79.25 score.
NFU mutual topped the list for the second year in a row with 86.19 per cent.
Second and third spot were taken by motor insurance companies who specialise in older drivers Saga and Rias.
Norwich Union spokesman David Ross said: "Of course it is disappointing to be placed last in a league table. We are obviously pleased with the improved performance of the RAC brand, and are taking steps to improve customer service."
Written by Peter Kenny · Filed Under News Insurance
Noriwich Union have provided me with the worst service i have ever experienced in my life. They appear to go to greater lengths than any other organisation ever thought possible to frustrate and cock-up the simple. Take away their telephones and computers, they should not be allowed anything more than crayons and paper in a suppervised soft-play area.