Abbey charged overdraft fees by mistake
December 3, 2008
High Street bank, Abbey, has charged a number of customers overdraft fees on their account, despite the fact that their accounts were not actually overdrawn. Customers have reported that they have found random charges on their accounts, sometimes for a few pence or pounds and sometimes for larger amounts, and there is no reason as to why these charges should have been applied.
Abbey has refunded the charges to customers that have noticed and complained, but officials think that there may be many other customers that have not noticed the charges and therefore may have not received a refund because they did not make any complaint about the charges that had been added to the account.
An official from Abbey said that it was all down to the way the computer system worked, stating: ‘There is an issue with our computer system, which is being investigated. This situation occurs when credits and debits from your account happen on the same day.’
One customer who has various family members who have received such charges said: ‘This is a real pain. Every time we get charged, we have to tell Abbey to remove it. They have promised to rectify this situation, but there has been no improvement. ‘It can’t be that rare for someone to pay in money and take it out of their account on the same day.’
Written by Peter · Filed Under News Banking
This has been happening to us for several months, actually since July of last year. Abbey accepted fault and corrected it (eventually) and then bizaarely another charge the following month for no reason – the time and effort wasted chasing them and making complaints about the matter is infuriating.
My advice to anyone thinking of Abbey, is to think again – there service and standards are appaling and have for some reason got a lot worse in the last couple of years.