Comments on: HSBC ‘best business internet bank’ http://www.thriftyscot.co.uk/092006/hsbc-best-business-internet-bank.html Welcome to The Thrifty Scot financial help site. Look through our credit cards, loans, mortgages, savings and insurance sections Mon, 12 Sep 2011 23:59:44 +0000 http://wordpress.org/?v=abc hourly 1 By: Steve Royall http://www.thriftyscot.co.uk/092006/hsbc-best-business-internet-bank.html/comment-page-1/#comment-3182 Steve Royall Sun, 09 Nov 2008 12:19:13 +0000 http://89.151.110.92/?p=21#comment-3182 I spoke to Customer services this morning and they agreed it was not ideal and that many customers had the same issue. Options were "to wait till Monday morning so we can phone the branch and they can fax them to me". Or I could "go into my branch and get copies there". I was also told that is will be implemented but they had no time frame, "maybe this year - or next" WTF!! On logging in this morning I was told there will be an upgrade to the systems over November and December 2008. If they have not got their noodles together and sorted this issue by then I'm off in the new year to find a bank that runs a proper internet banking service. This is "not a nice to have" feature, it's an essential part of internet banking. I spoke to Customer services this morning and they agreed it was not ideal and that many customers had the same issue.
Options were “to wait till Monday morning so we can phone the branch and they can fax them to me”.
Or I could “go into my branch and get copies there”.

I was also told that is will be implemented but they had no time frame, “maybe this year – or next” WTF!!

On logging in this morning I was told there will be an upgrade to the systems over November and December 2008. If they have not got their noodles together and sorted this issue by then I’m off in the new year to find a bank that runs a proper internet banking service. This is “not a nice to have” feature, it’s an essential part of internet banking.

]]> By: Mike Bye http://www.thriftyscot.co.uk/092006/hsbc-best-business-internet-bank.html/comment-page-1/#comment-2714 Mike Bye Tue, 30 Sep 2008 13:25:29 +0000 http://89.151.110.92/?p=21#comment-2714 As of 30/9/2008, statements can still ony be looked at going back 7 weeks with Business accounts - this is rubbish! With personal accounts you can go back years, but not with business accounts that really need it. WAKE UP HSBC - OFFER A SERVICE YOUR CUSTOMERS ACTUALLY NEED! As of 30/9/2008, statements can still ony be looked at going back 7 weeks with Business accounts – this is rubbish! With personal accounts you can go back years, but not with business accounts that really need it.

WAKE UP HSBC – OFFER A SERVICE YOUR CUSTOMERS ACTUALLY NEED!

]]> By: Lars Plougmann http://www.thriftyscot.co.uk/092006/hsbc-best-business-internet-bank.html/comment-page-1/#comment-2 Lars Plougmann Tue, 27 Mar 2007 18:27:33 +0000 http://89.151.110.92/?p=21#comment-2 That HSBC is the best internet bank for business is sad news for companies. We can only view transactions some seven weeks back before they are no longer available online, then we have to resort to paper statements. Half a year ago, HSBC said they were fixing it but there has been no change. In the HSBC systems the data is retained for many years - if not forever. When the free corporate banking deal expires, I am going to look for a better service. That HSBC is the best internet bank for business is sad news for companies. We can only view transactions some seven weeks back before they are no longer available online, then we have to resort to paper statements. Half a year ago, HSBC said they were fixing it but there has been no change. In the HSBC systems the data is retained for many years – if not forever.

When the free corporate banking deal expires, I am going to look for a better service.

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